Frequently Asked Questions
Where does a customer redeem their rewards?
In the discount code section at the checkout page.
Can I use my reward code immediately?
While we generate the coupon immediately, it might take up to five minutes for your code to be active for checkout.
Where’s the Loyalty and rewards main page if there are any questions?
What happens to my points when I return items?
All points earned from the item, including points, from the original purchase will be deducted from your account when merchandise is returned.
Can I have unused rewards coupons available?
Yes, you can redeem your points for multiple rewards in your account.
How long do my rewards and points last?
Hemper reserves the right to alter or discontinue the program at any time, at which point you will no longer be able to accrue points and your benefits will no longer be valid. Rewards already issued will be valid for 365 days from the date they are issued.
Can I lose access to the points and rewards I have earned?
Rewards points will expire if we end the Hemper Match-Up Rewards Program. We reserve the right to disqualify any person from participating, or cancel your participation in the Hemper Match-Up Rewards Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaged in fraud, abuse of rewards privileges or other conduct inconsistent with the program's intent, or for any other reason we deem necessary based on our sole discretion. If your account is cancelled, you forfeit any unused Match-Up Rewards as well as all Reward Points that have not been redeemed.